Terms of service
Terms of Service
OVERVIEW
This website is operated by Artmoon Crystals and Clothing. Throughout the site, the terms “we”, “us” and “our” refer to Artmoon Crystals and Clothing.
By visiting our website and/or purchasing something from us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
These Terms apply to all users of the website, including visitors and customers.
1. Online Store
By placing an order through our website, you confirm that the information you provide is accurate and complete.
You may not use our products or website for any unlawful or unauthorized purpose.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors or product availability.
2. Products
We make every reasonable effort to display our products, colours and details as accurately as possible. However, colours may appear slightly different depending on the screen or device being used.
Many Artmoon products are handmade or incorporate natural materials, crystals, vintage fabrics or repurposed textiles. As a result, slight variations in colour, pattern, texture, shape and finish may occur.
These variations are part of the unique character of handmade and natural products and are not necessarily considered defects.
3. Prices and Payments
All prices displayed on the website are shown in the currency selected for the applicable market and include taxes where required by applicable law.
Shipping costs, where applicable, are displayed during checkout before the order is completed.
We reserve the right to change product prices at any time. Any changes will not affect orders that have already been accepted.
Payment must be successfully completed using one of the payment methods available at checkout.
4. Orders
After placing an order, you will receive an order confirmation at the email address provided during checkout.
An order may be cancelled if the product becomes unavailable, there is an obvious pricing or description error, payment cannot be processed, or we have reasonable grounds to suspect fraudulent activity.
If we cancel an order after payment has been received, the corresponding amount will be refunded.
5. Shipping and Delivery
Orders are shipped to the delivery address provided by the customer during checkout.
Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control, including postal or carrier delays, customs procedures and exceptional events.
Available shipping methods, estimated delivery times and shipping prices are displayed at checkout.
International orders may be subject to customs duties, import taxes or other charges depending on the destination country. Where these charges are not collected at checkout, they may be payable by the recipient in accordance with local law.
For further information, please refer to our Shipping Policy.
6. Returns and Refunds
Returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
7. Intellectual Property
All original content on this website, including Artmoon branding, photographs, product descriptions, graphics, designs and other original materials, is owned by or licensed to Artmoon Crystals and Clothing unless otherwise stated.
You may not reproduce, copy, distribute, sell or commercially exploit our original content without prior written permission, except where permitted by law.
8. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment providers, delivery companies and technology providers.
The use of certain third-party services may also be subject to their respective terms and privacy policies.
9. Personal Information
The collection and processing of personal information through our website is governed by our Privacy Policy.
10. Liability
We aim to provide accurate information and a reliable service. However, we cannot guarantee that the website will always operate without interruptions or technical errors.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including any mandatory rights available to consumers.