Política de envio

Shipping Policy

Processing Times

Orders are carefully prepared and dispatched within 1–3 business days after payment confirmation.

During busy periods, collection launches, holidays or special promotions, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation by email.

Shipping to Portugal

For deliveries within Portugal, the following shipping options are available:

Standard Shipping

  • Estimated delivery: 3–5 business days
  • Price: €5.00
  • Tracking: Not included

Tracked Shipping

  • Estimated delivery: 3–5 business days
  • Price: €7.90
  • Tracking: Included

When choosing Standard Shipping without tracking, please be aware that the shipment cannot be tracked during transit.

Shipping within the European Union

For deliveries to European Union countries:

Standard Shipping

  • Estimated delivery: 5–8 business days
  • Price: €8.00
  • Tracking: Not included

Tracked Shipping

  • Estimated delivery: 5–8 business days
  • Price: €12.00
  • Tracking: Included

International Shipping

We ship internationally to the destinations available at checkout.

For destinations outside the European Union:

Standard Shipping

  • Price: €12.00
  • Tracking: Not included

Tracked Shipping

  • Estimated delivery: 10–15 business days
  • Price: €49.00
  • Tracking: Included

Exact shipping options available for your destination will be displayed at checkout.

Tracking

If you select Tracked Shipping, you will receive tracking information once your order has been dispatched.

Standard Shipping does not include a tracking number.

Customs, Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless these charges are explicitly collected at checkout, they are not included in the product or shipping price and are the responsibility of the recipient.

Artmoon is not responsible for delays caused by customs procedures.

Delivery Times

All delivery times are estimates and begin after the order has been dispatched.

Occasional delays may occur due to postal services, carriers, customs procedures, holidays, weather conditions or other circumstances outside our reasonable control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, please contact us as soon as possible at artmooncc@gmail.com.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible on instagram or  artmooncc@gmail.com, including your order number and photographs of the package and damaged item.

For tracked shipments that appear to be lost in transit, please contact us so that we can investigate the shipment with the carrier.

Your statutory consumer rights are not affected by this policy.

Contact

If you have any questions about shipping or your order, please contact:

Via instagram: @artmoon.crystal
Email: artmooncc@gmail.com
Website: www.artmooncrystal.com